Frequently Asked Questions
Everything you need to know about shopping with PCH.
How do I check the status of my order?
You can easily track your order by visiting the 'My Account' section on our website or by using the 'Order Status' link provided in your confirmation email.
What is the PCH return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item within 60 days for a full refund or replacement.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer the option to pay by check or money order via mail.
How long does shipping usually take?
Standard shipping typically takes 7 to 10 business days. Expedited shipping options may be available for select items at an additional cost.
Do I need to make a purchase to enter the PCH sweepstakes?
No, a purchase is never necessary to enter or win the sweepstakes. Buying products does not increase your chances of winning.
Is my personal information secure when shopping?
Yes, we use industry-standard SSL encryption to protect your personal and financial data during every transaction on our store.